posts tagged with Excellence

Absolutely, Positively Unacceptable

...However, from the customer's perspective, I am pleased to let you know that the matter has been resolved in a very positive way. We have met with the customer face to face and they already have a replacement monitor at no cost to them. They have accepted our apology and say they are fully satisfied with what we've done in response to this unacceptable delivery. They've made it clear, though, that they prefer not to be identified in any way, and in this case as always with customers, we fully respect their privacy.

I know you recognize that this absolutely does NOT represent the professionalism and dedication of the 290,000 FedEx team members worldwide. It is one person and one package. While many people are publicly speculating about what will happen to the employee, FedEx takes care to protect team members' privacy as well as our customers' privacy. We do take this matter extremely seriously, and have initiated action in accord with our disciplinary policy, while respecting privacy concerns. Without going into detail, I can assure you that this courier is not delivering customer packages while we are going through this process...

FedEx wins big at National Truck Driving Championships

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In what has become tradition of sorts for FedEx, our National Truck Driving Championships team produced several top finishers and out of those crowned six national champions. Saturday morning began with the announcement of the top finishers in each class, including a 3-way tie in the 5-Axle class. FedEx scored big with 13 finalists in seven of the nine classes including sweeps of Twins and Step Van.