Friday, March 7, 2014
Paul Tronsor, Managing Director, Global Operations Control for FedEx Express Wednesday April 14 started out as a normal day. I dialed into the regular early morning conference call within FedEx Global Operations Command in Memphis. For some weeks we’d been monitoring the rumblings of the Icelandic volcano. (And no, I can’t pronounce its true name, either.) It posed no threat to our flight operations.