posts tagged with Iphone

How Hashtags, @mentions, and FedEx Work Together: Customer Service in the Twitter-verse

Sheila.Dallas.JPG ...About a year ago, @FedExRobin (that’s really one of our Twitter Reps’, or “tweeter’s” names!) caught the attention of renowned author, Marsha Collier. Some of you may recognize Marsha’s name as she has written several of the “… for Dummies” books. Marsha was so impressed by FedEx Robin that she devoted a chapter to FedEx in her latest book, “The Ultimate Online Customer Service Guide”. So, we decided to invite Marsha to the Dallas Call Center on Tuesday, April 19th to meet FedEx Robin in person!...