posts tagged with Executive

The FedEx Dream Team

...The FedEx story has always been one of pushing the limits and building new realities. Our Chairman Fred Smith recognized very early that “the information about the package is as important as the package itself”. Mr. Smith’s philosophy was embraced by a generation of outstanding leaders, who built FedEx IT to become a birthplace of ideas. When I came on board in 1993 I was quickly impressed by the supportive culture at FedEx – one in which IT was embraced as a critical part of the team.

From the earliest commercial handhelds in 1980, to equipping our vehicles with radio computers in 1984, to making package tracking available on the world’s first transactional website in 1994, we have always sought the edge of innovation...

Sheila Harrell Named Customer Service Executive of the Year

On February 10, Executive Director of the Customer Service Institute of America, Christine Churchill presented FedEx Customer Service Vice President Sheila Harrell with the 2008 Customer Service Executive of the Year award. Sheila was awarded the honor on November 17, 2008, but due to the busy holiday season and other commitments she was not able to attend the awards ceremony.  Sheila accepted the award in front of and on behalf of her team in a small gathering on the FedEx campus. About the CSIA