posts tagged with Customer service

[Video] I am FedEx: Classical dance from India

I just don’t love dance but I respect dance. It allows someone to keep their body and mind free and fresh without focusing time on gym, diet and so on. When I go for dance class I really forget what the rest of the world is doing. It's just simply tap your feet and move your body as the music goes. Dance helps to make your mind fresh; after performing one feels so relaxed from deep inside...

Remote reps moving towards the 'Paperless Office'

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When we think about sustainability and our customer service remote rep program, the first thing that comes to mind is how we have reduced carbon emissions by elimination the daily commute. We have another way in which our program is EarthSmart (solutions for a more sustainable world), and that is the reduction of our use of paper and striving toward becoming a ‘paperless office.’ 

Business Expertise-Customer Analytics

customer service la_5064_07_2008_sm.jpg For me, some aspects of great customer service never change, such as wanting to “hear a smile” in the voice of the person helping me.

How Hashtags, @mentions, and FedEx Work Together: Customer Service in the Twitter-verse

Sheila.Dallas.JPG ...About a year ago, @FedExRobin (that’s really one of our Twitter Reps’, or “tweeter’s” names!) caught the attention of renowned author, Marsha Collier. Some of you may recognize Marsha’s name as she has written several of the “… for Dummies” books. Marsha was so impressed by FedEx Robin that she devoted a chapter to FedEx in her latest book, “The Ultimate Online Customer Service Guide”. So, we decided to invite Marsha to the Dallas Call Center on Tuesday, April 19th to meet FedEx Robin in person!...

How Many Prints Does it Take to Get to Disney World?

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Like many great places to work, FedEx Office makes it a priority each year to recognize the hard work and success of our team members. The annual Team of the Year competition – in place since the 1980s, when the company was known as Kinko’s – is reserved to honor the best-of-the-best in our organization. One cluster, or group of stores, and one standalone center are selected based on their record of customer service, team member retention and financial performance. We also honor the top sales team in the nation for their hard work, sales performance and commitment to customers.