posts tagged with Fedex.com

From Google Blog: FedEx.com re-imagined with Google Maps Engine

google-guest-blog.png The following was first published as a guest blog for Google, written by FedEx IT Manager Pat Doyle:
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Google Blog Editor's note: Today we announced the availability of the Google Maps Engine API, letting organizations build their own applications on Google’s cloud infrastructure. Hear from guest blogger, Pat Doyle, to find out how FedEx helps its customers locate their nearly 50,000 retail touchpoints on FedEx.com, using Maps Engine.

Delivering packages to almost any location in the world is just another day on the job at FedEx. On average, we ship more than nine million packages daily and guarantee they’ll arrive on-time, at the right place and unharmed. However, our commitment to a superior customer experience extends far beyond delivering packages. To make it even easier for people to find the information they need online, we launched a new store locator site using Google Maps.

‘Twas the Night before You Shipped a Package

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You placed your order online at fedex.com, or through the Ship to Friends App on Facebook, or you stood in line at a FedEx location to ship a package. You have your tracking number in hand or in your email box. Now what? For the customer and the recipient, there is not much more to do than enter your tracking number on fedex.com, hit refresh, and watch the virtual progress.

Contingencies are Our Business

At FedEx we pride yourself on both planning and execution. Since we operate in a worldwide arena, everyday we are forced to operate in some type of contingency situation. As a result, redundancy is a key to our success. Let me give you some examples: