How many times have you found yourself coming home to a door tag for a missed delivery or rearranged your busy schedule to wait at home for an important package? Well, for FedEx customers, those days are over. 

Have you ever thought about the thin line between problem solving and innovation? One tends to lead to the other, so in the end, the idea of disruptive technology isn’t so disruptive at all. It’s a tool of innovation, which is the engine used to make an impact in the business world. Impact is the key word.

Once again FedEx has been named to the  FORTUNE World’s Most Admired Companies list. FedEx ranked #10 for 2013, and has ranked on the list for 11 of the last 14 years. But it’s not about the numbers. It’s understandable the factors used to determine the ranking include financial management, service quality, social responsibility and global orientation. I’m proud of that strength of our business and our culture. We are one of the most admired global shipping giants on the planet for a reason – our people.

Working at FedEx has taught me many things, but above all, it’s reinforced the belief that a business, whether an established corporation or an expanding small business, can only be as successful as the people who make up the company’s DNA. Simply being able to differentiate from the competition on your product offerings is no longer enough. The most successful companies are those whose team members are not only willing, but motivated to go above and beyond in every customer experience.