Stepping Forward on International Walk to School Day

While New Year’s signals fresh resolutions for the majority of us, for kids (and their parents), fall and the beginning of a new school year is the time to commit to starting off the year right. Diligence in studying or completing homework is a common goal, but also other activities such as learning a new musical instrument or playing a team sport become greater priorities.

Absolutely, Positively Unacceptable

...However, from the customer's perspective, I am pleased to let you know that the matter has been resolved in a very positive way. We have met with the customer face to face and they already have a replacement monitor at no cost to them. They have accepted our apology and say they are fully satisfied with what we've done in response to this unacceptable delivery. They've made it clear, though, that they prefer not to be identified in any way, and in this case as always with customers, we fully respect their privacy.

I know you recognize that this absolutely does NOT represent the professionalism and dedication of the 290,000 FedEx team members worldwide. It is one person and one package. While many people are publicly speculating about what will happen to the employee, FedEx takes care to protect team members' privacy as well as our customers' privacy. We do take this matter extremely seriously, and have initiated action in accord with our disciplinary policy, while respecting privacy concerns. Without going into detail, I can assure you that this courier is not delivering customer packages while we are going through this process...